Research in Motion explains what was to blame for the downtime over the last two days (10 and 11 October 2011)
Numerous BlackBerry users in South Africa were left without Internet services like email, browsing and messaging on 10 October and 11 October 2011.
While most people knew that problems on the Research In Motion (RIM) network were to blame for the BlackBerry outage, the exact cause of the problems were not communicated.
RIM has now broken the silence. The company today revealed that the messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure.
“Although the system is designed to failover to a back-up switch, the failover did not function as previously tested,” said RIM.
“As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible.”
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