Uber has launched an with In-App Chat to make pick ups way more smooth and easier.
Today riders and drivers can contact one another right in the Uber app. So either you want to let your driver know you’re wearing a Blue Tshirt or just waiting on a certain spot, you just hit contact then text him.
To chat with their driver en route, a rider should go to the Uber feed and tap “contact” and then “chat.” When drivers receives a chat from the rider, it will be read aloud to them. Drivers can acknowledge receipt with one tap to their app to send a “thumbs up” to their rider. That way, they can stay focused on the road. Both riders and drivers will see if their chats are delivered and read, helping to confirm the other actually received the communication.
In-app chat is rolling out globally to both riders and drivers over the coming weeks.