Home Affairs staff could soon be banned from using cellphones while on duty.
This is after the Department pushed for an urgent investigation into the use of cellphones by staff at the front desk of its Tongaat office in KwaZulu-Natal.
The news comes after a video surfaced on social media showing staff members stuck on their cellphones while on duty.
Home Affairs Acting Director-General Thulani Mavuso on Monday said he has instructed the provincial manager for KwaZulu-Natal to visit the office as part of the investigation.
“The department will investigate the matter and as informed by the outcome, appropriate actions will be taken, which may include subjecting the implicated officials to internal disciplinary processes.”
“We cannot afford acts of this nature at a time when Home Affairs is battling to reduce unbearable queues to which citizens are subjected, thus the need for an investigation, which should really show our commitment to winning the war against queues at our offices,” said Mavuso.
The misconduct by the officials has been getting backlash from social media users as well as the Portfolio Committee on Home Affairs. The committee has called for an “outright ban” on cell phone usage due to “numerous complaints it has received”.