Vodacom will be rolling out new customer care numbers due to ICASA Number Plan Regulations.
The regulations are due to take effect on the 24th March 2018, which mean the old numbers will be discontinued. However, Vodacom will allow customers to use both the old and new numbers until the majority have familiarised themselves with the new numbers.
Check the new numbers below:
For prepaid recharge and airtime balance:
| OLD NUMBER | NEW NUMBER | |
| Customer Care | 111 or *111# | 135 or *135# |
For prepaid recharge and airtime balance:
| Old number | New number | |
| Prepaid Recharge | 100 | 136 |
| Airtime Balance | *100# | *136# |
For voicemail retrieval and deposit:
| Old number | New number | |
| Voicemail Retrieval | 121 | 132 |
| Voicemail Deposit | 08214 plus last nine digits of cell phone number | 134 plus last nine digits of cell phone number. The old number will remain functional for roaming purposes |
Otherwise for an easy access customers can use the My Vodacom App to access customer care services, recharge and check airtime balances; data, voice, and SMS.
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