Uber has fired up things to help riders and drivers with queries all day.
The transport ride service has launched a 24/7 phone support for both riders and drivers. Users will be able to call the Uber support team for assistance through the app, 24 hours a day, 7 days a week.
How it works
The new phone line is easy to use and gives you even more support when you’re taking a trip. If you need to call the support line, simply:
1. Tap the ‘Menu’ button in the top left corner of your in-app screen
2. Tap the ‘Help’ option from the menu
3. Select ‘Call Support’ – this will be its own menu option
4. You’ll be connected to a member of the team
The 24/7 phone line is for both riders and drivers – it does not support Uber Eats at this time.
The phone support line is toll-free and you will not be charged for this.
This feature is currently available in South Africa and Kenya.
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