Airbnb guests who have already made bookings will be able to get a full refund, following the coronavirus outbreak.
The venue booking app announced a refund policy to give guests peace of mind.
Who are eligible for a full refund?
– Reservations made on or before March 14, 2020 for stays and Airbnb Experiences, with a check-in date between March 14, 2020 and April 14, 2020, are covered by the policy and may be cancelled before check-in.
– Guests who cancel will receive a full refund, and hosts can cancel without charge or impact to their Superhost status. Airbnb will refund all service fees for covered cancellations.
– The host’s cancellation policy will apply as usual to reservations made after March 14, 2020, and to reservations made on or before March 14, 2020 with check-in dates after April 14, 2020.
– If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply.
– Reservations made after March 14, 2020 will not be covered under our extenuating circumstances policy, except where the guest or host has contracted COVID-19.
How it works?
If your reservation is covered, it will be marked as such on the reservation details page
For guests: If you cancel a covered reservation, you’ll receive a full refund and Airbnb will refund all service fees. You don’t need to contact us in this case. More about how refunds work.
For hosts: If you cancel a covered reservation, you will not be charged, there will be no impact to your Superhost status, and Airbnb will refund all service fees. You don’t need to contact us in this case.
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