Eskom has announced the launch of its new chatbot named Alfred to report a No electricity supply fault to Eskom.
In addition, the power utility has also upgraded its MyEskom Customer app for customer service, to report a fault, check their balance, and submit their own meter readings.
Eskom says the newly launched chatbot Alfred is the fastest and easiest way to report a No electricity supply fault, get a reference number, and feedback on the already reported fault.
“Alfred the friendly chat bot, is always on duty, ready to report a fault and give instant feedback,” said the company.
“The app, and the chat bot are part of an ongoing process that Eskom is following to add fast, online and interactive tools to improve our service to our customers. Eskom encourages customers to use self-help channels, as they are user friendly and cheaper, with an improved response time.”
The chatbot can be accessesed 24/7 through alfred.eskom.co.za/chatroom.
The app is available for download on the Google Play Store, and the IOS store.
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