Giant retailer — Pick n Pay has introduced a WhatsApp communication channel to offer its +9 million Smart Shopper members instant and easy customer support.
The new Pick n Pay WhatsApp service is in partnership with mobile communications and chat commerce company Clickatell.
How does it work?
– Customers can easily access Pick n Pay services by sending “Hi” to +27 60 070 3037.
– The easy-to-navigate menu then allows shoppers to choose which action they want to perform.
In addition, the WhatsApp channel hosts catalogues, Covid-19 FAQs, store locator, Smart Shopper card services, and other customer services options.
It also enables customers to manage their Smart Shopper status and details via WhatsApp, and view their loyalty points balance, block their lost or stolen cards, as well as order card replacements. In addition, customers easily update their personal details and enter competitions.
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