Comair is currently facing financial issues and does not have sufficient money to keep operations going on a daily basis.
The airline, which is in business rescue, is in progress to get funding, and once received, the operations will resume.
kulula.com customers on suspended flights have the option of a Travel Bank credit or can request a full refund of their ticket value.
British Airways (operated by Comair) and kulula.com ticket sales have also been suspended with immediate effect. “We deeply regret the inconvenience this suspension will cause our customers. We did everything we could to avoid it. Comair, the BRPs and the lenders are working all out to get the funding in place so that we can resume our normal flight schedule as soon as possible,” says Comair CEO, Glenn Orsmond.
“Comair is inherently a viable business. We have the two of the best airline brands in the country. We are on track to carry over 4 million passengers this year and generate R5.3 billion in revenue. We have excellent staff, a modern fleet, good sales and distribution channels and low operating costs, which is why we believe the funding will be secured.” For customers on British Airways (operated by Comair) flights, British Airways’ booking with confidence policy will apply. Details can be found here. Customers may also contact the Contact Centre on BAContactCentre@comair.co.za.
The Travel Bank credit can be used by the passenger or someone else. Customers wanting the credit can e-mail MNContactCentre@comair.co.za and those wishing to apply for a refund can e-mail.